Identifying User Challenges in SERPA's Website

• Existing Site Challenges in SERPA

Existing Site Challenges in SERPA

While using the SERPA website, I faced a bunch of Challenges. Here is what I struggled with:-

Challenges

• Unclear Home Page
• Difficult to Navigate
• Not sure where to find the information I needed
• Not user-friendly / Poor User Experience
• Lack of Clear Call-to-Action
  

let's see the examples:-

• There is not enough information on the home page.
  
  
•  Difficult to Navigation